Effective Date: 2025/5/1
At Jade Voyage, we are committed to delivering exceptional products and services. While we aim for your complete satisfaction, we understand there may be instances where a refund is necessary. Please review our refund policy below.
1. Eligibility for Refunds
- Products: Refunds are available for unused, unopened products in their original packaging. Refund requests must be submitted within 14 days of order delivery.
- Services: If you are dissatisfied with a purchased service, you may request a refund within 14 days of service completion. Service refunds are evaluated on a case-by-case basis.
- Custom Products: Customized or personalized items are non-refundable unless they arrive defective or damaged.
2. Process for Requesting a Refund
- Contact Our Team: Reach out to our customer service within 14 days of receiving your order at:
- Email: lisa_yu2021@163.com
- Phone: +86 15270384850
- Include your order number and a brief reason for the refund request.
- Return the Product (for physical items): If your request is approved, we will provide instructions for returning the product. Items must be in original condition with all packaging, accessories, and documentation. Return shipping costs are the responsibility of the customer.
- Inspection & Approval: Upon receiving the returned product, we will verify it meets our eligibility criteria. Approved refunds will proceed to processing.
- Refund Method: Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to reflect on your statement.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards or store credits
- Downloadable software or digital products
- Products that have been used, altered, or damaged by the customer
- Items returned more than 14 days after delivery
4. Defective or Damaged Products
If you receive a defective or damaged product, contact us immediately at lisa_yu2021@163.com or +86 15270384850. We will arrange for a replacement or full refund, including coverage of return shipping costs.
5. Exchanges
For size, color, or style exchanges, contact our customer service within 14 days of delivery. Exchanges are subject to product availability and must follow the same eligibility guidelines as refunds.
6. Final Sale Items
Items marked “Final Sale” are non-returnable and non-exchangeable, unless they arrive defective or damaged.
7. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our site and effective immediately. Please review this policy periodically for updates.
8. Contact Us
For questions about our Refund Policy, reach out to:
Jade Voyage
666-15 155rd ave Apt 2nd floor Springfield garden, NY 11413 UNITED STATES
Email: lisa_yu2021@163.com
Phone:+86 15270384850